The User may return the ordered product(s) 8 (eight) days (calendar) after receipt, provided that:
a) The product(s) have not been used;
b) The product(s) maintain their original characteristics and labels intact;
c) The product(s) are complete. All material accompanying orders must be returned.
The customer must request the return of the order via email geral@topihome.com indicating the item(s) they want to return, as well as the order number.
The cost of return is borne by the customer. Please note that, if your return was made for reasons other than the justified existence of a defect or non-conformity of the ordered products, TopiHome will not reimburse shipping costs. Therefore, TopiHome will not reimburse expenses relating to postage initially borne by the customer for the respective order.
In case of return, an administrative fee of €1.70 (VAT included) applies.
Once the returned product has been received, TopiHome will analyze and confirm its condition and, where applicable, will refund the amount paid for the item(s) within a maximum period of 15 (fifteen) days at no expense to the user.
In cases of exchanges, your refund may be made through a voucher for the value of the item or items returned. Please note, possible subsequent returns of items purchased with a voucher will always be made using a voucher. Vouchers are non-refundable.
We do not make returns on promotional items. Just exchanges.
If you wish to return one or more items, you can request a refund using the same payment method.
If the returned items are damaged or show signs of use, TopiHome reserves the right not to accept the return and refuse to refund them.
In cases of defect or non-conformity of the ordered products, MyValentina is responsible for collecting the item(s) from an address of the user’s choice. Please note, collections are only accepted from the original country of shipment of the respective order, excluding islands.
Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us via email geral@topihome.com to obtain information about returns and exchanges outside of Portugal.
Thank you for your preference